Privacy Policy

Scope

This Privacy Policy applies to personal information collected by Fixbulance LLC (“Fixbulance,” “we,” “us,” or “our”) through fixbulance.com, our online booking experience, customer communications, and mobile repair services that link to or reference this Policy.

Third-party websites, payment processors, booking providers, social-media platforms, and other services may have their own privacy practices. This Policy does not control information collected directly by third parties under their own policies.

Information We Collect

Information you provide

Depending on how you interact with us, we may collect:

• name and contact information, such as email address and phone number;
• service address, city, ZIP code, or other location information needed to determine mobile-service eligibility;
• appointment details and scheduling preferences;
• device information, such as brand, model, reported problem, condition, and requested repair;
• communications you send to us, including emails, form submissions, support requests, and feedback;
• transaction, estimate, invoice, and service-history information; and
• other information you choose to provide.

Information collected automatically

When you use our website, our systems or service providers may automatically receive technical information such as IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from IP address, date and time information, and website interaction data.

How We Collect Information

We collect information when you book or request a repair, contact us, submit a website form, communicate by email or phone, use our website, interact with cookies or similar technologies, or otherwise provide information in connection with a repair or customer-service request.

We may also receive information from service providers that help us operate the website, process payments, manage bookings, communicate with customers, measure website performance, or prevent fraud.

How We Use Information

We may use personal information to:

• respond to questions and provide customer support;
• determine service-area eligibility and appointment availability;
• prepare estimates, schedule appointments, perform authorized repairs, and provide receipts or warranty support;
• communicate about appointments, parts, service status, and follow-up support;
• operate, secure, troubleshoot, and improve our websites and booking experience;
• measure website performance and understand how visitors use our services;
• detect, prevent, or investigate fraud, abuse, security issues, or unlawful activity;
• comply with legal, tax, accounting, regulatory, and recordkeeping obligations; and
• send marketing communications when permitted by law and consistent with your choices.

Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method, those providers may collect card, bank, billing, authentication, or other payment information directly from you. Fixbulance may receive transaction identifiers, payment status, amount, date, and limited billing information needed to manage the transaction, but we do not need to store full payment-card details when they are processed by a third-party provider.

Cookies, Analytics & Similar Technologies

Our website and service providers may use cookies, pixels, tags, log files, local storage, or similar technologies to keep the site functioning, remember preferences, understand website traffic, measure performance, prevent abuse, and support advertising or marketing where used.

Your browser may allow you to block or delete cookies. Disabling certain cookies can affect website functionality. Third-party analytics or advertising providers may process information under their own privacy policies.

How We Share Information

We may share personal information with:

• service providers that support hosting, website operation, booking, payment processing, email, communications, analytics, security, customer support, or other business functions;
• professional advisers such as accountants, insurers, attorneys, or consultants when reasonably necessary;
• government authorities or other parties when required by law, legal process, or reasonably necessary to protect rights, safety, property, or prevent fraud;
• business transaction participants in connection with a merger, financing, acquisition, sale, restructuring, or transfer of all or part of the business; and
• other parties with your direction or consent.

Fixbulance does not sell personal information for monetary consideration. Some privacy laws define certain advertising-related disclosures more broadly than an ordinary “sale.” Where applicable, we will provide legally required choices concerning such activities.

Advertising & Marketing

We may use analytics, advertising, or social-media tools to understand website performance or reach customers who may be interested in our services. These providers may use cookies or similar technologies subject to their own policies and your available browser, platform, or cookie-preference controls.

You can unsubscribe from promotional email using the unsubscribe method provided in the message when applicable. Service-related messages concerning an appointment, transaction, or repair may still be sent when necessary.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing service, maintaining business and warranty records, resolving disputes, preventing fraud, and meeting tax, accounting, legal, or regulatory obligations.

Retention periods can vary by category of information and the context in which it was collected.

Security

We use reasonable administrative, technical, and physical measures designed to protect personal information. However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.

Please do not send highly sensitive information by ordinary email unless we specifically request it through an appropriate secure method.

Your Privacy Choices & Rights

Depending on where you live and the law that applies, you may have rights to request access to personal information, request correction or deletion, obtain information about certain disclosures, or opt out of certain uses. These rights may be subject to exceptions and verification requirements.

To submit a privacy request, email info@fixbulance.com with the subject line “Privacy Request.” We may ask for information reasonably necessary to verify your identity and protect your account or information from unauthorized disclosure.

We will not discriminate against you for exercising a privacy right protected by applicable law.

Children

Our website and repair services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided personal information to us improperly, contact us so we can review the situation.

Third-Party Links & Services

Our website may include links to or integrations with third-party websites and services. We are not responsible for the privacy, security, content, or practices of third parties that we do not control. Review the privacy notices of those services before providing information directly to them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. When we make changes, we will update the effective date shown on this page. Material changes may also be communicated in another reasonable manner when required by law.